Use Cases- Digital Health Providers

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Core outcome:  Most digital-health journeys require several steps before care begins. Visitors are often anxious in that gap. When the calendar says “Book an appointment,” Lexy provides immediate guidance and keeps them on a safe path to care—then books when appropriate—so visitors feel supported (not left waiting) and remain in your journey, improving completion and retention. 

The problem:

Visitors arrive via website/App to:

• get guidance (“tele or in-person?”),
• see how soon they can speak to someone, and
• book if appropriate.
  

Typical flows show a calendar before guidance. If the next slot isn’t soon, visitors leave without a clear “what to do now,” and calls restart from zero.
 

How Lexy fixes it

• Start symptom check (1-3 min) before the calendar — plain questions, safety checks.
• Immediate next step:
  • If suitable → Book tele-consult now (soonest slot).
  • If not immediate → nurse call-back or clinic visit.
  • For minor issues → clear self-care/OTC guidance.
• Prepared consult: clinician receives a structured pre-visit summary.
• Stay engaged: if no booking, send the plan plus a one-tap booking link (your existing tools).
   

Safety & patient trust

Guidance tool, not a diagnosis. Red-flag alerts escalate immediately.

Where it lives in your flow

• Website/Telehealth page: place Start symptom check above “Book appointment.”
   
• WhatsApp auto-reply/menu: “While we arrange the next available clinician, please complete a brief symptom check.”
   
• Social/QR: link straight to the check with a short note: “Get guidance now—book if tele is suitable.”
   

Implementation

• White-Label Lexy and integrate via Hosted link or API. Visitors can access via web or App. 

What changes

• Visitors: a clear plan now; safer decisions.
• Clinicians: shorter, more focused calls.

How to measure (2-week pilot)

• Click-through to symptom check, completion rate.
• Booking completion after check (vs before).
• Average consult minutes with summary (vs baseline).
• No-show rate with vs without pre-triage.
• Abandonment rate from booking page (before/after Lexy).