Core outcome: Most digital-health journeys require several steps before care begins. Visitors are often anxious in that gap. When the calendar says “Book an appointment,” Lexy provides immediate guidance and keeps them on a safe path to care—then books when appropriate—so visitors feel supported (not left waiting) and remain in your journey, improving completion and retention.
The problem:
Visitors arrive via website/App to:
- get guidance (“tele or in-person?”),
- see how soon they can speak to someone, and
- book if appropriate.
Typical flows show a calendar before guidance. If the next slot isn’t soon, visitors leave without a clear “what to do now,” and calls restart from zero.
How Lexy fixes it
- Start symptom check (1-3 min) before the calendar — plain questions, safety checks.
- Immediate next step:
- If suitable → Book tele-consult now (soonest slot).
- If not immediate → nurse call-back or clinic visit.
- For minor issues → clear self-care/OTC guidance.
- Prepared consult: clinician receives a structured pre-visit summary.
- Stay engaged: if no booking, send the plan plus a one-tap booking link (your existing tools).
Safety & patient trust
Guidance tool, not a diagnosis. Red-flag alerts escalate immediately.
Where it lives in your flow
- Website/Telehealth page: place Start symptom check above “Book appointment.”
- WhatsApp auto-reply/menu: “While we arrange the next available clinician, please complete a brief symptom check.”
- Social/QR: link straight to the check with a short note: “Get guidance now—book if tele is suitable.”
Implementation
- White-Label Lexy and integrate via Hosted link or API. Visitors can access via web or App.
What changes
- Visitors: a clear plan now; safer decisions.
- Clinicians: shorter, more focused calls.
How to measure (2-week pilot)
- Click-through to symptom check, completion rate.
- Booking completion after check (vs before).
- Average consult minutes with summary (vs baseline).
- No-show rate with vs without pre-triage.
- Abandonment rate from booking page (before/after Lexy).